How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in Euros our system will automatically exchange your currency to make it easy for you when placing order.

Why do I have to pay extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

How do you ship?

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country.

Why didn’t my shipment come in one package?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.